I Accidentally Placed an Order – What Do I Do?
Don't panic—just act quickly. Whether you ordered the wrong item, wrong quantity, or didn't mean to complete the purchase at all, we can help if you reach out before your order ships.
Step 1: Contact Us Immediately
Email help@innovativehobbysupply.com right away with:
- Your order number
- What went wrong (accidental purchase, wrong item, duplicate order, etc.)
- What you'd like us to do (cancel, modify, etc.)
Step 2: We'll Take Care of It
- If the order hasn't shipped: We'll cancel it and issue a full refund to your original payment method
- If the order has already shipped: We'll help you set up a return once delivered
Common Accidental Order Situations
| Situation | Solution |
|---|---|
| Meant to add to cart, accidentally purchased | Contact us to cancel |
| Ordered wrong size/scale | Contact us to cancel and reorder the correct item |
| Placed a duplicate order | Contact us to cancel the duplicate |
| Child/pet made an unauthorized purchase | Contact us to cancel |
Refund Timeline
Cancellation refunds typically process within 2–3 business days, though it may take a few additional days to appear on your statement depending on your bank or payment provider.
Remember: We ship fast—usually within 1 business day—so the sooner you contact us, the better your chances of catching the order before it leaves our facility.
Summary
| FAQ | Quick Answer |
|---|---|
| Can I Cancel My Order? | Yes, if it hasn't shipped yet. Email us immediately. |
| Can I Change My Shipping Address? | Yes, if it hasn't shipped. Contact us ASAP with the correction. |
| Can I Add Items to an Existing Order? | No. Place a second order or cancel and reorder. |
| I Accidentally Placed an Order | Email us right away to cancel before it ships. |
Contact for all order changes: help@innovativehobbysupply.com
Jan 12, 2026