Why Is My Order Taking Longer Than Expected to Arrive?

We understand how frustrating shipping delays can be. Here's what you need to know:

Common Reasons for Delays

1. USPS Transit Delays — Once your order leaves our facility, delivery times are controlled by USPS. Weather, high package volumes, and regional logistics can all cause delays.
2. Holiday & Peak Seasons — During busy periods (November–December especially), USPS experiences higher volumes that may extend delivery times.
3. Incorrect Address — Double-check that your shipping address was entered correctly at checkout.

What You Can Do

1. Track Your Package — Use the tracking number from your shipping confirmation email at USPS.com to see current status and location
2. Check for Delivery Attempts — Look for missed delivery notices, and check with neighbors or your local post office
3. Wait a Few Extra Days — Packages sometimes update as "delivered" before arrival, or arrive a day or two after the estimated date

Still Having Issues?

If your tracking shows no movement for more than 7 business days, or if the package appears lost, contact us at help@innovativehobbysupply.com with your order number and we'll help resolve the issue.

Note: We empathize with your frustration when USPS doesn't meet expectations—we pay for timely service too. Unfortunately, once packages leave our facility, we have no control over USPS transit times.