Quick Answer
Take photos of the damage and packaging, then submit a request through our Returns form. We'll send a replacement or issue a refund—no need to ship damaged items back.
What To Do
Step 1: Document the Damage
Take clear photos of:
- The damaged item(s)
- The packaging it arrived in
- Any visible damage to the outer shipping box/envelope
Step 2: Submit Your Request
Go to our Returns form:
👉 https://innovativehobbysupply.com/Returns
Include:
- Your order number
- Description of the damage
- Attach your photos
Step 3: We'll Resolve It Quickly
- Replacement: We'll ship a new item at no charge
- Refund: If you prefer, we'll issue a full refund
- No return required: You don't need to ship damaged items back to us
Important Notes
⚠️ Report damage within 7 days of delivery to ensure the fastest resolution.
📦 Keep the packaging until your issue is resolved—this helps if we need to file a carrier claim.
What to Expect
| Timeline | Action |
|---|---|
| Within 24-48 hours | We'll respond with resolution options |
| 2-5 business days | Replacement arrives (if applicable) |
| 3-5 business days | Refund posts to original payment method (if applicable) |
We take pride in our packaging, but sometimes shipping happens. We'll make it right!
Jan 12, 2026