Can I Cancel My Order?
Yes, but timing is everything. Our team works hard to ship orders quickly—most go out within 1 business day—so you'll need to act fast.
If Your Order Hasn't Shipped Yet
Contact us immediately at help@innovativehobbysupply.com with your order number and we'll cancel it for you. A full refund will be issued to your original payment method.
If Your Order Has Already Shipped
Once an order has a tracking number and is in transit, we cannot cancel it. At that point, you have two options:
- Refuse delivery – The package will be returned to us, and we'll issue a refund once received
- Accept delivery and request a return – Submit a return request at innovativehobbysupply.com/Returns
How Do I Know If My Order Shipped?
Check your email for a shipping confirmation with a tracking number. No tracking number yet? There's still time to cancel—reach out right away.
Pro Tip: Include your order number in the subject line of your email for the fastest response.
Jan 12, 2026