Quick Answer
Check your tracking information—larger orders sometimes ship in multiple packages. If everything shows delivered and items are still missing, contact us and we'll send the missing items right away.
What To Do
Step 1: Check for Multiple Shipments
If you ordered several items, they may ship in separate packages with different tracking numbers. Check your shipping confirmation email for:
- Multiple tracking numbers
- Different expected delivery dates
Step 2: Verify What's Missing
Compare the items received against:
- Your order confirmation email
- The packing slip included in your shipment
Make note of exactly which item(s) are missing.
Step 3: Contact Us
Submit a request through our Returns form:
👉 https://innovativehobbysupply.com/Returns
Include:
- Your order number
- Which specific item(s) are missing
- Confirmation of what you did receive
What Happens Next
| If... | We Will... |
|---|---|
| Items shipped separately | Provide tracking for the other package(s) |
| Items were left out in error | Ship missing items immediately at no charge |
| Items are backordered | Notify you of expected ship date or offer a refund |
Response Time
- Within 24-48 hours: We'll respond with tracking info or confirmation that missing items are shipping
- 2-5 business days: Missing items arrive
Tips
📧 Check your email for multiple shipping notifications
📦 Inspect all packaging carefully—small items (like decals or tires) can sometimes be tucked in corners
🧾 Keep the packing slip for reference when contacting us
Mistakes are rare, but we'll fix them fast. Thank you for your patience!
Summary
| Article | Key Action | Link to Use |
|---|---|---|
| Wrong Item Received | Contact us with photos; keep the item | Returns Form |
| Damaged Item | Document with photos; no return needed | Returns Form |
| Shows Delivered, Not Received | Check surroundings, wait 24 hrs, contact USPS, then us | Returns Form |
| Missing Items | Check for multiple shipments, then contact us | Returns Form |