Quick Answer
Check around your delivery location, wait 24 hours (packages sometimes scan early), then contact us if it's still missing. We'll work with you to resolve it.
What To Do
Step 1: Check These Common Spots
- Front porch, back door, side entrance, or garage
- Behind bushes, planters, or porch furniture
- Inside the mailbox or parcel locker
- With a neighbor or building manager
- Inside a screen door or storm door
Step 2: Wait 24 Hours
Occasionally, packages are marked "delivered" before the carrier completes their route. If your tracking shows delivered today, wait until the next day before taking further action.
Step 3: Verify the Shipping Address
Check your order confirmation email—did the package go to the correct address?
Step 4: Contact Your Local Post Office
Call your local USPS office with your tracking number. They can:
- Check GPS data for where the scan occurred
- Contact the delivery driver
- Investigate the delivery
Step 5: Still Missing? Contact Us
If 48 hours have passed and you've exhausted the steps above:
👉 https://innovativehobbysupply.com/Returns
Include:
- Your order number
- Tracking number
- Confirmation that you've checked with USPS
What Happens Next
Once you've contacted us:
- We'll verify delivery information on our end
- For confirmed missing packages, we'll either reship your order or issue a refund
- Resolution depends on the situation and carrier investigation
USPS Resources
If needed, you can file a missing mail search request directly with USPS:
🔗 MissingMail.USPS.com
Tips
✅ Sign up for USPS Informed Delivery – Get photos and notifications of incoming mail
✅ Check tracking details – Look for specific delivery notes (e.g., "left with neighbor")
✅ Request signature confirmation on future high-value orders
We know this is frustrating—we'll do everything we can to help!