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Innovative Hobby Supply
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Order Issues

  • I Received the Wrong Item - What Should I Do?

    Received the wrong item from Innovative Hobby Supply? Contact us with your order number and a photo—we'll ship the correct item fast and you can keep the wrong one. Learn how to report order mix-ups and get your issue resolved quickly.

  • My Item Arrived Damaged - What Should I Do?

    Did your Innovative Hobby Supply order arrive damaged? Take photos of the damage and packaging, then submit a request—we'll send a replacement or refund with no return required. Learn how to report damaged items and get a fast resolution.

  • My Order Shows Delivered But I Didn't Receive It

    Order shows delivered but you didn't receive it? Check common spots, wait 24 hours, then contact USPS and us. Learn what to do when your Innovative Hobby Supply package is marked delivered but missing from your door.

  • Part of My Order Is Missing

    Part of your order missing? Check for multiple shipments with different tracking numbers, then contact us if items are still missing. We'll ship missing items right away at no charge. Learn how to resolve incomplete orders fast.