I Didn't Receive an Order Confirmation Email - What Should I Do?

I Didn't Receive an Order Confirmation Email - What Should I Do?

If you haven't received your order confirmation email, don't worry—your order likely went through successfully. Here's what to do:

1. Check Your Spam/Junk Folder

Our automated emails from help@innovativehobbysupply.com are sometimes flagged by email providers. Look for:

• "Thank you for your order" (order confirmation)
• Subject containing your order number

2. Verify Your Email Address

Double-check that you entered your email correctly during checkout. Common issues include:

• Typos in email address
• Using an old or inactive email

3. Check Your Account (Website Orders)

If you created an account on Innovativehobbysupply.com:

• Log in to your account
• View your order history to confirm your order was placed

4. Check eBay/Etsy Messages

For marketplace orders, your confirmation may appear in:

• eBay: My eBay → Purchase History
• Etsy: Your Account → Purchases and Reviews

Still Can't Find It?

Contact us at help@innovativehobbysupply.com with:

• Your full name
• Approximate order date
• Email address used at checkout

We'll locate your order and resend your confirmation.