Why Isn't My Tracking Number Updating?
A tracking number that isn't updating can be frustrating, but it's usually not cause for concern. Here's what's happening and what to do:
Common Reasons for Tracking Delays
| Situation | What It Means |
|---|---|
| "Pre-Shipment" or "Label Created" | Package is prepared but hasn't been scanned by USPS yet |
| No updates for 1β2 days | Package is in transit between facilities |
| "In Transit to Next Facility" | Package is moving through the postal network |
| Stuck at "Arrived at Distribution Center" | Awaiting processing or transfer |
Normal Tracking Behavior
- First 24β48 hours: Tracking may only show "Label Created" or "Pre-Shipment"
- During transit: Updates may not appear until the package reaches the next scan point
- Rural areas: Fewer scanning points mean fewer updates
What You Can Do
- Wait 24β48 hours β Most "stuck" tracking updates resolve themselves
- Check USPS directly β Visit USPS.com/track for the most current information
- Sign up for alerts β USPS offers free text/email updates when you track on their site
When to Contact Us
Reach out to help@innovativehobbysupply.com if:
- Tracking hasn't updated in 5+ business days
- Tracking shows "Delivered" but you didn't receive the package
- The estimated delivery date has passed with no updates
Important: We ship via USPS from Minneapolis, MN. Once your package is in USPS's hands, delivery times and tracking updates are controlled by the postal service. We're happy to help investigate any shipping issues on your behalf.
Questions? Contact us at *help@innovativehobbysupply.com** β we typically respond within 1 business day.*
Jan 12, 2026