Quick Answer
Contact us immediately with your order number and a photo of what you received. We'll ship the correct item right away—and in most cases, you can keep the incorrect item at no charge.
What To Do
Step 1: Gather Your Information
- Your order number (found in your confirmation email)
- A photo of the item you received
- A photo of the packing slip (if included)
Step 2: Contact Us
Submit a return/issue request through our online form:
👉 https://innovativehobbysupply.com/Returns
Include:
- Your order number
- What you ordered vs. what you received
- Attach photos
Step 3: We'll Make It Right
- We'll ship the correct item to you promptly
- No need to return the wrong item—mistakes happen, and it's on us
What to Expect
| Timeline | Action |
|---|---|
| Within 24-48 hours | We'll respond and confirm the correct item is shipping |
| 2-5 business days | Correct item arrives via USPS |
Tips
- Double-check the packing slip against your order confirmation—occasionally items look similar but are different SKUs
- Keep the original packaging until resolved
We apologize for any inconvenience and appreciate your patience while we fix this!
Jan 12, 2026