I Received the Wrong Item - What Should I Do?

Quick Answer

Contact us immediately with your order number and a photo of what you received. We'll ship the correct item right away—and in most cases, you can keep the incorrect item at no charge.

What To Do

Step 1: Gather Your Information

• Your order number (found in your confirmation email)
• A photo of the item you received
• A photo of the packing slip (if included)

Step 2: Contact Us
Submit a return/issue request through our online form:
👉 https://innovativehobbysupply.com/Returns

Include:

• Your order number
• What you ordered vs. what you received
• Attach photos

Step 3: We'll Make It Right

• We'll ship the correct item to you promptly
• No need to return the wrong item—mistakes happen, and it's on us

What to Expect

Tips

• Double-check the packing slip against your order confirmation—occasionally items look similar but are different SKUs
• Keep the original packaging until resolved

We apologize for any inconvenience and appreciate your patience while we fix this!