Welcome to Our Help Site

• Are There Video Tutorials for Building Kit Assembly?
• Are Your Building Kits Pre-Assembled or Plastic?
• Do Your Building Kits Have Functional Interiors?
• How Do I Assemble a Photo Real Building Kit?
• How Many Buildings Does Each Kit Make?
• What Are Photo Real Building Kits Made Of?
• What Are the Dimensions/Footprint of Your Building Kits?

See all articles in Building Kits Product Information →

• How Do I Measure the Scale I Need?
• Is 1:48 Scale the Same as O Gauge?
• Scale Guide: Which Scale Fits Hot Wheels, Matchbox, AFX, Carrera, etc.?
• What Scale Decals Work for 1/64 Slot Cars?
• What Scale Should I Order for My Project?
• Why Do Some Products List Multiple Scales (e.g., 1/87, 1/200)?

• Do I Need Jel Claws on Both Front and Rear Axles?
• Do You Have a Tire Fitment Guide or Chart?
• Do You Make Tires for Vintage/Classic Slot Cars?
• How Do I Find the Right Jel Claws Tire Size for My Slot Car?
• How Long Do Jel Claws Tires Last?
• What's the Difference Between Jel Claws and Silicone Tires?
• Where Can I Find Tire Dimensions on Your Listings?

See all articles in Jelclaws Slot Car Tires →

• Can I Apply Clear Coat Over UltraCal Decals?
• How Do I Apply UltraCal Decals?
• What Decal Sizes Are Available for Different Scales?
• What's the Difference Between UltraCal and Waterslide Decals?
• Why Don't You Offer Certain Decals in 1/64 Scale?

• Do Real Roads Kits Include Turns and Curves?
• How Thick Are Real Roads Products?
• My Real Roads Arrived with Creases – What Should I Do?
• What Are Real Roads Made Of?
• What Road Sections Are Included in Each Real Roads Kit?
• What Surface Should I Apply Real Roads To?

• Do Your 1/32 Buildings Work with Carrera and Scalextric Tracks?
• Do Your 1/64 Buildings Work with Hot Wheels and AFX?
• What Slot Car Brands Are Compatible with Your Products?
• What Train Brands Are Compatible with Your Building Kits?

• What Payment Methods Do You Accept?
• Where Can I Purchase Your Products?
• Why Did I Receive an Abandoned Cart Email?

• Do Discount Codes Work on eBay Orders?
• Do You Offer Bulk or Wholesale Discounts?
• Do You Offer Discount Codes?
• How Do I Use a Discount Code?
• I Missed a Sale – Can You Honor the Previous Price?
• What Are Your Current Promotions?
• Why Isn't My Discount Code Working?

• Can I Get Combined Shipping on Multiple Items?
• Can I Upgrade to Faster Shipping After Placing My Order?
• Can You Combine Shipping on International Orders?
• Do You Offer Free Shipping?
• Do You Ship Internationally?
• How Does Combined Shipping Work on eBay vs. Your Website?
• What Are Your Shipping Options and Delivery Times?

See all articles in Shipping Questions →

• How Do I Track My Order?
• I Didn't Receive an Order Confirmation Email - What Should I Do?
• I Didn't Receive a Shipping Notification - Where Is My Tracking Number?
• Why Isn't My Tracking Number Updating?

• Can I Add Items to an Existing Order?
• Can I Cancel My Order?
• Can I Change My Shipping Address After Ordering?
• I Accidentally Placed an Order - What Do I Do?

• I Received the Wrong Item - What Should I Do?
• My Item Arrived Damaged - What Should I Do?
• My Order Shows Delivered But I Didn't Receive It
• Part of My Order Is Missing

• How Do I Return an Item Purchased on eBay?
• How Do I Return an Item Purchased on Your Website?
• How Do I Return Multiple Items from One Order?
• How Long Does It Take to Receive My Refund?
• I Don't Have a Printer — How Do I Get a Return Label?
• What Is Your Return Address?
• What Is Your Return Policy?

See all articles in Returns and Refunds →

• Can You Customize Products or Make Special Requests?
• Can You Print Parking Lot Lines in White Instead of Yellow?
• Do You Make Products in Scales You Don't Currently Offer?

• Do You Have a Physical Store Location?
• How Do I Contact Customer Service?
• What Are Your Business Hours?
• Where Are Your Products Made?